Return & Refund Policy

At selitewearfinds Comércio Ltda., we strive to ensure your complete satisfaction with every purchase. Please review our comprehensive return and refund policy below for detailed information about our procedures.

Cancellation

You may cancel your order at any time before it has been processed for shipment. Once your cancellation request is received and verified, we will issue a full refund to your original payment method. Please note:

• Cancellation requests must be submitted via email to our customer service team
• Refunds for canceled orders are typically processed within 3-5 business days
• Once an order has entered the shipping process, it can no longer be canceled

Returns

We accept returns of most items within 30 days of the original purchase date. To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unworn, and in its original condition
• All original tags and packaging must be intact
• You must provide proof of purchase (original receipt or order confirmation)

To initiate a return, please contact our customer service team with your order details. We will provide you with return instructions and the appropriate shipping address. Customers are responsible for return shipping costs unless the return is due to our error.

Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed as follows:

• Credit card payments: Refunds will be credited to your original payment method within 7-10 business days
• Bank transfers: Processing may take 10-15 business days depending on your financial institution
• Original shipping fees are non-refundable unless the return is due to our error

Please note that the time it takes for your refund to appear in your account may vary depending on your payment provider's processing times.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please follow these steps:

1. Check your bank account or credit card statement again
2. Contact your payment provider as processing times may vary
3. If you've completed these steps and still haven't received your refund, please contact our customer service team

We will investigate any reported issues with refunds and work diligently to resolve them in a timely manner.

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